Política de envío

 

ORDERS WITHIN AUSTRALIA

Express shipping within Australia is free. All orders will be shipped express via Australia Post and will be dispatched within one to three (1-3) business days upon receiving payment. Please note that our warehouse operates from Monday to Friday and is closed on weekends.

Customers can track their orders via the Australia Post website. 

Download the Auspost App to easily track and manage your deliveries:

https://auspost.com.au/about-us/about-our-site/australia-post-app

INTERNATIONAL ORDERS 

Any costs or fees associated with Customs clearance or processing are the responsibility of the customer. 

International orders are shipped using either Auspost Express for $28 AUD (6 to 12 business days) or DHL Courier for $60 AUD (3 to 6 business days). The dispatch of international orders will occur within one to three (1-3) business days upon receiving payment. Please note that our warehouse operates from Monday to Friday and is closed on weekends. 

International postage is available with a flat rate of $28 (AUD) for Auspost Express or $60 (AUD) for DHL Courier. The estimated delivery time for international orders is 3-12 business days after shipment; however, due to the unpredictable nature of international shipping, Ryke cannot guarantee an exact timeframe for delivery. If an order is held in Customs, there may be further delays. The tracking service for international orders is available to limited countries only, and customers are advised to check with their local postal service for tracking information once the order has left Australia.

Once the product(s) have been dispatched in the mail, Ryke cannot assume responsibility for lost or missing packages. While we strive to ensure reliable and timely delivery, once the shipment is handed over to the designated postal service or courier, it is beyond our control. In the event of any issues with delivery, customers are advised to contact the respective postal or courier service for further assistance.

Should a package be returned to us due to reasons such as incorrect address provided, missed delivery, refused delivery or failing to collect it from the post office or collection point within the stipulated time frame, the customer will be presented with two viable options. A shipping invoice will be generated for the product(s) redelivery, or alternatively, a refund will be processed for the product(s) itself, minus the associated shipping costs. This provision is in place to ensure a seamless and equitable course of action for such occurrences.

Download the Auspost App to easily track and manage your deliveries:

https://auspost.com.au/about-us/about-our-site/australia-post-app